Refund Policy

1. Desktop App Subscriptions

1.1 Cancellations

You may cancel your Pro or Ultimate subscription at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period. You retain full access to the Desktop App until that date. No future charges will be made after cancellation is confirmed.

1.2 Refund Window

Refund requests for Desktop App subscriptions must be submitted within 7 days of the charge date. Requests submitted outside this window will not be eligible for a refund.

1.3 Eligible Situations — Desktop App

• You were charged after cancelling and have not used the renewed period (contact support promptly).
• A confirmed technical defect prevents the Desktop App from launching or functioning.
• A duplicate charge occurred due to a payment processing error.
• You were charged at a price different from what was displayed at checkout.

1.4 Non-Refundable Situations — Desktop App

• Change of mind or deciding not to use the software.
• Incompatibility with third-party software (Rockstar Games, FiveM, or other tools) that was disclosed or reasonably discoverable before purchase.
• Partial use of the subscription period (e.g., cancelling mid-month does not pro-rate a refund).
• Account suspension or termination due to Terms violations.

2. Marketplace Purchases

2.1 General Rule

All Marketplace products are digital goods delivered immediately upon purchase. Because access to the product files is granted at the moment of purchase, marketplace purchases are generally non-refundable.

2.2 Eligible Situations — Marketplace

Refunds for Marketplace purchases may be granted at RIDDEV Studios' sole discretion in the following circumstances:

• Product not delivered — the download link is broken or the files are inaccessible after payment, and the Creator cannot resolve it within 72 hours.
• Material misdescription — the product is substantially and materially different from its listed description, screenshots, or advertised features.
• Critical defect — a confirmed, unfixable bug renders the product entirely unusable for its stated purpose, and the Creator has been given a reasonable opportunity to fix it.
• Duplicate purchase — you were charged twice for the same product due to a payment processing error.
• Fraudulent transaction — your account or payment method was compromised and used without your authorization (evidence required).
• Creator-authorized refund — the Creator of the product agrees to a refund for any reason.

2.3 Non-Refundable Situations — Marketplace

• Change of mind or buyer's remorse.
• Lack of technical skill or knowledge needed to use the product (e.g., FiveM server configuration).
• Incompatibility with your specific server setup where the requirements were clearly stated in the product listing.
• Failure to read the product description, requirements, or version compatibility.
• Product updates that change functionality after purchase.
• Server or hosting issues unrelated to the product itself.
• Account bans, suspensions, or license revocations due to Terms violations.
• Partial use — downloading and installing a product before requesting a refund.

2.4 Request Window

Refund requests must be submitted within 14 days of the purchase date. Requests outside this window will not be considered.

3. How to Request a Refund

Submit a support ticket through your RIDDEV account or email us at [email protected] with the following:

• Your RIDDEV username and registered email address.
• Order ID or transaction reference number.
• Product name (for Marketplace purchases).
• A clear explanation of the reason for your request.
• Supporting evidence where applicable (screenshots, error messages, video recordings).

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. We may contact the Creator for Marketplace disputes and may request additional information to complete our review.

4. Approved Refunds

Approved refunds are returned to the original payment method (Stripe or PayPal) and typically take 5–10 business days to appear depending on your bank or payment provider. In some cases, at our discretion, refunds may be issued as RIDDEV Marketplace credit.

Where a Marketplace refund is approved, your license to the refunded product is immediately revoked and you must delete all copies of the product files.

5. Chargebacks

Initiating a payment chargeback or dispute with your bank or payment provider without first contacting RIDDEV Studios support is considered a violation of these Terms and our Terms of Service. Unauthorized chargebacks may result in:

• Immediate suspension or permanent ban of your account.
• Revocation of all purchased Marketplace licenses.
• Recovery of the disputed amount through available legal means.

If you have a legitimate billing dispute, please contact us first. We are committed to resolving genuine issues promptly and fairly.

6. Creator Refund Participation

Creators may voluntarily approve refund requests for their products at any time. Creator-approved refunds do not require platform review. RIDDEV Studios retains final discretion over all platform-level refund decisions and may grant or deny refunds independently of Creator input when platform policy or fraud concerns are involved.

7. Fraudulent Refund Requests

Submitting false or misleading information to obtain a refund constitutes fraud. RIDDEV Studios investigates all refund requests and may verify claims against purchase records, download logs, and license activity. Confirmed fraudulent requests will result in permanent account suspension and may be reported to the appropriate authorities.

Contact

For all refund inquiries: [email protected]

Website: riddevstudios.com